They have donuts and coffee while you wait. I went back after a routine oil change and their 24 point check list discovered a battery that was in need of replacement. I checked my records at home and discovered the battery was 4 yrs old and went back and they serviced the car. Very professional and helpful. They check out your car and do not push if you choose not to follow their advice. I like that. Oh yeah and they got donuts and coffee also, Did I mention that already??